Question 1

What is a mobile oil change?

Accepted Answer

A mobile oil change is a professional oil change service that comes to your location — your home, office, or wherever your car is parked. KAY-C Automotive technicians arrive fully equipped with premium full synthetic oil, filters, and tools to complete the service at your doorstep. No driving to a shop, no waiting rooms.

Question 2

How much does a mobile oil change cost?

Accepted Answer

KAY-C Automotive offers competitive pricing for mobile oil changes across BC. Pricing varies based on vehicle type and service package. Download the KAY-C app or call (236) 882-6628 for an instant quote. New customers can save $30 with promo code KAYC30.

Question 3

What areas do you serve for mobile oil change?

Accepted Answer

KAY-C Automotive serves Victoria, Langford, Saanich, Colwood, Duncan (Vancouver Island), Delta, Surrey (Lower Mainland), Abbotsford, Chilliwack, Mission (Fraser Valley), Kelowna, West Kelowna (Okanagan), and Vernon (North Okanagan). Mobile service is available 7 days a week.

Question 4

Can a windshield chip be repaired or does it need replacement?

Accepted Answer

Most windshield chips can be repaired if they are smaller than a quarter (25mm) and haven't spread into long cracks. KAY-C Automotive repairs chips and cracks up to 12 inches long with a lifetime warranty. If the damage is too severe, we'll advise you honestly about replacement options.

Question 5

Does ICBC cover windshield chip repair?

Accepted Answer

Yes, ICBC typically covers windshield chip repairs through the Glass Express program at no cost to you (no deductible). Windshield replacements are covered under comprehensive insurance, though you may need to pay your deductible. No police report is needed for glass-only claims.

Question 6

How do I book a service with KAY-C Automotive?

Accepted Answer

You can book through the KAY-C Automotive mobile app (available on iOS and Android), through our website at kaycautomotive.ca/bookings, or by calling (236) 882-6628. The app allows you to book in seconds and track your technician in real-time.

Question 7

What oil do you use for oil changes?

Accepted Answer

KAY-C Automotive uses premium full synthetic oil as standard for all oil changes — never conventional. Full synthetic oil provides better engine protection, longer intervals between changes, and superior performance in BC's varying temperatures from cold winters to hot summers.

Question 8

Do you offer a warranty on windshield repairs?

Accepted Answer

Yes, all KAY-C Automotive windshield chip and crack repairs come with a lifetime warranty. If the repair ever fails — even years later — we will redo it at no charge. This applies to all walk-in and mobile service repairs.

Question 9

How is KAY-C different from DECO, Speedy Glass, or Jiffy Lube?

Accepted Answer

KAY-C Automotive offers both walk-in and mobile service (we come to you), a lifetime warranty on windshield repairs, full synthetic oil as standard for oil changes, app-based booking with real-time tracking, 7-day availability up to 9PM, and no upselling pressure. Unlike DECO or Speedy Glass, KAY-C offers both windshield repair and oil changes. Unlike Jiffy Lube or Mr. Lube, KAY-C comes to your doorstep.

Question 10

What is included in the mobile oil change?

Accepted Answer

The standard mobile oil change includes up to 5L of full synthetic oil, a premium oil filter, a multi-point vehicle inspection, fluid level check, and tire pressure check. The Premium Package adds fluid top-up, interior vacuum, interior wipe down, exterior hand wash, and exterior wax.

Question 11

Do you offer fleet services?

Accepted Answer

Yes, KAY-C Automotive is a certified fleet vendor trusted by leading rental companies including Avis, Budget, and U-Haul, plus other major fleet operators across BC. We offer on-site oil changes and windshield repairs, custom scheduling, volume pricing, invoicing, fleet reporting, and a dedicated fleet account manager. Contact us for a custom fleet quote.

Question 12

Do you offer fleet oil change services for rental companies?

Accepted Answer

Yes — KAY-C Automotive is trusted by leading rental companies including Avis, Budget, and U-Haul for on-site fleet oil changes across BC. We come directly to your lot or depot and service multiple vehicles in a single visit with full synthetic oil, premium filters, and service documentation.

Question 13

Can you service our fleet on-site at our location?

Accepted Answer

Absolutely. KAY-C Automotive sends certified technicians directly to your lot, depot, parking facility, or office. We service your vehicles right there — no vehicles leave your premises, meaning zero downtime for your fleet operations.

Question 14

What are your hours of operation?

Accepted Answer

Hours vary by location. Victoria mobile service operates 9AM-9PM daily. Walk-in tent locations at shopping centres typically operate 10AM-6:30PM daily. Mobile oil change service is available 7 days a week across all service areas.

Frequently Asked Questions

Mobile Oil Change

Windshield Repair

Booking & Service

Locations & Coverage

Fleet & B2B Services

KAY-C vs Competitors

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